This article covers how and where to enter a coupon code, and what to do if you see an error message when you try to use a code.
I'm on the Shopping Cart page
I'm on the Checkout page
Error Message - "Discount Code Expired/Unrecognised"
Error Message - "This code is not applicable to the items in your basket"
Coupon codes can be entered on the shopping basket page. First, locate the "Have a coupon code?" link under the order summary:
Click this to open a box in which you can type or paste the coupon code. Click the black "Activate" button.
A summary of the deal with appear in green text, and the discount will be applied in the price calculation on the right. You can now click "proceed to checkout" to complete the order.
If the box isn't there, you probably already have a discount, free gift or other offer applied. This will be specified in the green text.
It is not possible to enter more than one code per order, so if you want to change to a different offer, click the red "Remove" button - this will delete the existing code and allow you to enter a new one.
You can enter (or change) a coupon code from the checkout page by clicking the "Coupon code" box under the Order Summary on the right:
This brings up a box in which you can enter the code, and a black "Activate" button which you must click to apply it.
A summary of the deal with appear in green text, and the discount will be applied in the price calculation on the right. When all of the information on this page is correct, you can click "view shipping options" to set your shipping service if you haven't done so already, and then "proceed to payment" to continue.
Already gone past this point? Don't worry, you can enter and edit codes on the payment page too, right up to the point where you select payment method and confirm the order.
If the box isn't there, you probably already have a discount, free gift or other offer applied. This will be specified in the green text.
It is not possible to enter more than one code per order, so if you want to change to a different offer, click the red "Remove" button - this will delete the existing code and allow you to enter a new one.
Error Message - "Discount Code Expired/Unrecognised"
If the coupon code is no longer valid, or has been entered incorrectly, a red warning message saying "Coupon Code Expired/Unrecognised" will appear instead.
If you see this message, please check the validity of the code (expiry dates can be found either on the website banner or newsletter email, depending on where you found the code). Codes are not case sensitive, but other than that, be careful to enter it exactly as it appears, as even a small error will prevent the code from being recognised. It is often easiest to copy and paste the code into the box.
The most common errors are inserting spaces (codes don't usually contain a space) or switching letters and numbers, eg 1/I, 0/O, 5/S etc.
If you are certain that the code has been entered correctly and hasn't expired, please contact us so that we can investigate.
Error Message - "This code is not applicable to the items in your cart"
Please be aware that many codes are applicable to selected products only. If you are entering a current code but do not have any items in your cart that qualify for the discount, you will see a message saying "This code is not applicable to the items in your cart".
The most common reason for this is that coupon codes rarely apply to original (OEM) cartridges, and are intended for use on compatible and remanufactured versions. In most cases we can supply a compatible or remanufactured cartridge to the same specifications and with the same guarantee as the original.
Should you need any help finding a suitable alternative you can ask us over live chat during our opening hours (click the "chat with us" button below) - if we're not open you can leave a message and we'll get back to you on the next working day.
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