Contacting us

If searching for an answer to your query in our Support Center hasn't helped, you can get in touch with us directly.

Chat

During business hours (9am-6pm EST Mon-Fri) you can chat with us online - this is usually the quickest and easiest way to get in touch, and is the best option for urgent queries. There's a button at the bottom of the screen that will open a live chat.

Submit a ticket

Click the link at the top of the page to create a support ticket. We aim to respond to these within 12 hours (except at weekends) although at busy times this may take longer.

Email

Send your question to [e-mail] - like the support ticket option above we will try to get back to you within 12 hours. Try to include as much information as you can, such as your order number or printer model number, so we can give you the most relevant answer as quickly as possible.

Please don't reply to automated emails (order or shipping confirmation, newsletters, marketing messages etc) as the addresses that these come from are not monitored. We try to recover replies to these, but are not always successful and the best case scenario is that we'll take much longer to get back to you.

Telephone

Call us on 1-800-706-4657, lines are open 9am to 6pm EST Monday to Friday. Please note that calls may be recorded for training purposes.

Fax

You still have a fax? Really? Ok, sure, fax us on 1-407-805-9462.

Facebook/Twitter

We're on Facebook and Twitter as well. Follow us for the latest news, prize draw competitions and more.